Look up your local Neighbourhood Policing Team

Find your local Neighbourhood Policing Team and be able to contact them directly by entering a street address or postcode below:

Yr Eglwys Newydd a Thongwynlais - Whitchurch and Tongwynlais

Neighbourhood policing is at the heart of our approach to keeping South Wales safe. Our PCSOs and officers are proud to be integral parts of the communities they serve.

We want to ensure our neighbourhood policing is as efficient and effective as it can be, and our aim is to be the best in the country at understanding and responding to the needs and priorities of each individual community. Your local neighbourhood policing team is made up of officers and PCSOs based in your area who are both visible and accessible.

Fundamental to our model of neighbourhood policing is engaging with our communities: connecting with individuals, organisations, businesses, schools, workplaces and others; working to understand, respond to, and tackle your concerns and priorities; and putting measures in place to prevent issues from escalating – or from occurring in the first place.

By working together and focusing on early intervention, prevention and problem solving, we can find long-term solutions to local problems.

Please note that to report a crime or incident to South Wales Police, you can visit Home | South Wales Police or in an emergency, please dial 999.

Tîm plismona cymdogaeth Trelái a’r Tyllgoed / Ely & Fairwater Neighbourhood Policing Team

Hilary Hawksley

Sergeant

07584883397

Lauren Jay

PCSO

07870914068

Neil Park

PCSO

07773662975

Kelly Rees

Police Constable

07816280190

Stephen Westlake

PCSO

07584004111

Kyle Williams

PCSO

07966747466

Local Priority Issues

Priority	Action Taken
Off Road Bikes – Ebikes Issued 26 February 2026	Action taken is updated every three months. Actioned 26 February 2026
Vehicle crime Issued 26 February 2026	Action taken is updated every three months. Actioned 26 February 2026
Retail crime and shoplifting Issued 26 February 2026	Action taken is updated every three months. Actioned 26 February 2026
Off Road Bikes Issued 04 December 2025	Officers have seized a further 55 illegal e-bikes and scooters during a recent deployment in Cardiff. On Sunday 25 and Friday 30 January, officers in Cardiff were deployed across the city centre, Ely, Fairwater, Cathays and Roath as part of a local initiative targeting illegal and dangerously ridden e-bikes and off-road vehicles in our towns. Rolling out after a briefing at Cardiff Central, the local Neighbourhood Policing Team was supported by colleagues from Cardiff Council and Home Immigration Enforcement to patrol across different areas of the city to check the vehicles, educate drivers and if needed, seize the vehicle. A total of 55 e-bikes and e-scooters were seized during the deployment. Some of which were tested and shown to reach speeds in excess of 80mph. This operation goes beyond simply riding these vehicles illegally. Officers also made three arrests for Possession with Intent to Supply Class B (Cannabis) and Home Office Immigration Enforcement had a successful deployment with 3 arrests, all bailed and reported for breach of bail and working illegally in the UK. Inspector Tim Ursell said: “These are great results that will undoubtedly have a positive impact on the members of local communities whose lives are continually disrupted by the dangerous and anti-social riding of off-road and illegal road vehicles. “Combating anti-social behaviour is a key pillar of the Neighbourhood Policing Guarantee with this op showing our continued commitment in Cardiff to tackling this issue.” Actioned 26 February 2026
Parking Concerns Issued 04 December 2025	We have carried out high-visibility patrols in identified areas. Actioned 26 February 2026
Retail Crime & Shoplifting Issued 04 December 2025	Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas. Actioned 26 February 2026
Vehicle crime Issued 04 December 2025	We have carried out high-visibility patrols in identified areas. We have conducted plain-clothes operations to target offenders. Actioned 26 February 2026
Off Road Bikes Issued 08 September 2025	We have carried out high-visibility patrols in identified areas. Actioned 08 September 2025
Parking Concerns Issued 08 September 2025	We have carried out high-visibility patrols in identified areas. Actioned 04 December 2025
Off Road Bikes Issued 08 September 2025	More than 60 illegal e-bikes and e-scooters have been seized in one day across #Cardiff and #Barry making the streets safer. Among them was a modified mountain bike capable of reaching 90 miles per hour – the fastest ever that has been seized in a joint operation between South Wales Police and Cardiff Council This bike was one of 11 seized in #Ely and #Fairwater In total 62 illegal mechanically propelled vehicles (MPVs) also known as illegal e-bikes and scooters were seized. They will now be crushed and recycled. Inspector Tim Ursell Neighbourhood Manager for Fairwater/Canton & Ely said: “Unlawful use of e-bikes and e-scooters is not only illegal but also puts pedestrians and road users at serious risk. “The impact of anti-social e-bike riders on the communities is regularly raised as a concern. “Generally, the people we stop are oblivious to the law. They are typically delivery drivers, commuters looking for cheap travel or young people who see it as a trend. “We urge the public to please understand the law and make safe, legal choices. This operation follows a successful summer operation which resulted in 135 MPVs being seized. Actioned 04 December 2025
Retail crime and shoplifting Issued 01 September 2025	Officers have worked closely with shops in the area and will continue to do so. NPT are conducting regular patrols on Merthyr Road and surrounding areas. Two shoplifters have been caught in the act over the recent months and a number of others have been identified through CCTV and put them before the Courts. One prolific shoplifter has been issued a Community Protection Warning notice and can no longer attend Merthyr Road, Tesco Extra Park Road or enter any CO OP`s across Cardiff due to persistently targeting these shops and causing staff distress. We are in the process of working with shops to introduce STORENET radio systems which will allow the shops and NPT to be in regular contact. We hopeful these will be introduced before the Christmas period Actioned 04 December 2025
Vehicle crime Issued 01 September 2025	We have carried out high-visibility patrols in identified areas. Actioned 04 December 2025
Parking Concerns Issued 17 June 2025	We have carried out high-visibility patrols in identified areas. Actioned 01 September 2025
Retail crime & shoplifting Issued 17 June 2025	We have carried out high-visibility patrols in identified areas. Actioned 01 September 2025
Vehicle Crime Issued 17 June 2025	We have carried out high-visibility patrols in identified areas. Actioned 01 September 2025

Priority

Action Taken

Off Road Bikes – Ebikes

Issued 26 February 2026

Action taken is updated every three months.

Actioned 26 February 2026

Vehicle crime

Issued 26 February 2026

Action taken is updated every three months.

Actioned 26 February 2026

Retail crime and shoplifting

Issued 26 February 2026

Action taken is updated every three months.

Actioned 26 February 2026

Off Road Bikes

Issued 04 December 2025

Officers have seized a further 55 illegal e-bikes and scooters during a recent deployment in Cardiff.
On Sunday 25 and Friday 30 January, officers in Cardiff were deployed across the city centre, Ely, Fairwater, Cathays and Roath as part of a local initiative targeting illegal and dangerously ridden e-bikes and off-road vehicles in our towns.
Rolling out after a briefing at Cardiff Central, the local Neighbourhood Policing Team was supported by colleagues from Cardiff Council and Home Immigration Enforcement to patrol across different areas of the city to check the vehicles, educate drivers and if needed, seize the vehicle.
A total of 55 e-bikes and e-scooters were seized during the deployment. Some of which were tested and shown to reach speeds in excess of 80mph.
This operation goes beyond simply riding these vehicles illegally. Officers also made three arrests for Possession with Intent to Supply Class B (Cannabis) and Home Office Immigration Enforcement had a successful deployment with 3 arrests, all bailed and reported for breach of bail and working illegally in the UK.
Inspector Tim Ursell said:
“These are great results that will undoubtedly have a positive impact on the members of local communities whose lives are continually disrupted by the dangerous and anti-social riding of off-road and illegal road vehicles.
“Combating anti-social behaviour is a key pillar of the Neighbourhood Policing Guarantee with this op showing our continued commitment in Cardiff to tackling this issue.”

Actioned 26 February 2026

Parking Concerns

Issued 04 December 2025

We have carried out high-visibility patrols in identified areas.

Actioned 26 February 2026

Retail Crime & Shoplifting

Issued 04 December 2025

Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas.

Actioned 26 February 2026

Vehicle crime

Issued 04 December 2025

We have carried out high-visibility patrols in identified areas.
We have conducted plain-clothes operations to target offenders.

Actioned 26 February 2026

Off Road Bikes

Issued 08 September 2025

We have carried out high-visibility patrols in identified areas.

Actioned 08 September 2025

Parking Concerns

Issued 08 September 2025

We have carried out high-visibility patrols in identified areas.

Actioned 04 December 2025

Off Road Bikes

Issued 08 September 2025

More than 60 illegal e-bikes and e-scooters have been seized in one day across #Cardiff and #Barry making the streets safer.
Among them was a modified mountain bike capable of reaching 90 miles per hour – the fastest ever that has been seized in a joint operation between South Wales Police and Cardiff Council
This bike was one of 11 seized in #Ely and #Fairwater

In total 62 illegal mechanically propelled vehicles (MPVs) also known as illegal e-bikes and scooters were seized.
They will now be crushed and recycled.

Inspector Tim Ursell Neighbourhood Manager for Fairwater/Canton & Ely said: “Unlawful use of e-bikes and e-scooters is not only illegal but also puts pedestrians and road users at serious risk.
“The impact of anti-social e-bike riders on the communities is regularly raised as a concern.
“Generally, the people we stop are oblivious to the law. They are typically delivery drivers, commuters looking for cheap travel or young people who see it as a trend.
“We urge the public to please understand the law and make safe, legal choices.

This operation follows a successful summer operation which resulted in 135 MPVs being seized.

Actioned 04 December 2025

Retail crime and shoplifting

Issued 01 September 2025

Officers have worked closely with shops in the area and will continue to do so.
NPT are conducting regular patrols on Merthyr Road and surrounding areas. Two shoplifters have been caught in the act over the recent months and a number of others have been identified through CCTV and put them before the Courts.

One prolific shoplifter has been issued a Community Protection Warning notice and can no longer attend Merthyr Road, Tesco Extra Park Road or enter any CO OP`s across Cardiff due to persistently targeting these shops and causing staff distress.

We are in the process of working with shops to introduce STORENET radio systems which will allow the shops and NPT to be in regular contact. We hopeful these will be introduced before the Christmas period

Actioned 04 December 2025

Vehicle crime

Issued 01 September 2025

We have carried out high-visibility patrols in identified areas.

Actioned 04 December 2025

Parking Concerns

Issued 17 June 2025

We have carried out high-visibility patrols in identified areas.

Actioned 01 September 2025

Retail crime & shoplifting

Issued 17 June 2025

We have carried out high-visibility patrols in identified areas.

Actioned 01 September 2025

Vehicle Crime

Issued 17 June 2025

We have carried out high-visibility patrols in identified areas.

Actioned 01 September 2025

Have your say

Latest South Wales Updates

Community Scrutiny Panel : Mon 16 Mar 18:00

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Cuppa with a Copper at the Ararat Church : Wed 25 Feb 11:00

Dear Resident, Your local Neighbourhood Policing Team will be at Ararat Baptist Church on Wednesday 25th February between 11:00 & 12:00 hours. Come along and meet us. We can discuss any local issues, provide information on crime prevention...

South Wales Police

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Dear Resident, I wanted to provide you with an update regarding Anti-social behaviour – general, which people around your area have highlighted as an issue of concern on the priority survey. You said, we did!Following concerns raised by residents...

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Dear Resident, I wanted to provide you with an update regarding Nuisance motorbikes / Scooters, which people around your area have highlighted as an issue of concern on the priority survey. We have received a number of reports regarding off road ...

South Wales Police

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Cuppa with a Copper : Wed 18 Feb 11:00

Dear Resident, Your local Neighbourhood Policing Team will be at Ainon Baptist Church on Wednesday 18th February between 11-12. Come along and meet us. We can discuss any local issues, provide information on crime prevention, tell you about so...

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11/02/2026 17:45

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Cuppa with a Copper : Thu 05 Feb 11:00

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