Look up your local Neighbourhood Policing Team

Find your local Neighbourhood Policing Team and be able to contact them directly by entering a street address or postcode below:

Yr Eglwys Newydd a Thongwynlais - Whitchurch and Tongwynlais

Neighbourhood policing is at the heart of our approach to keeping South Wales safe. Our PCSOs and officers are proud to be integral parts of the communities they serve.

We want to ensure our neighbourhood policing is as efficient and effective as it can be, and our aim is to be the best in the country at understanding and responding to the needs and priorities of each individual community. Your local neighbourhood policing team is made up of officers and PCSOs based in your area who are both visible and accessible.

Fundamental to our model of neighbourhood policing is engaging with our communities: connecting with individuals, organisations, businesses, schools, workplaces and others; working to understand, respond to, and tackle your concerns and priorities; and putting measures in place to prevent issues from escalating – or from occurring in the first place.

By working together and focusing on early intervention, prevention and problem solving, we can find long-term solutions to local problems.

Please note that to report a crime or incident to South Wales Police, you can visit Home | South Wales Police or in an emergency, please dial 999.

Tîm plismona cymdogaeth Trelái a’r Tyllgoed / Ely & Fairwater Neighbourhood Policing Team

Hilary Hawksley

Police Sergeant

07584883397

Neil Park

PCSO

07773662975

Stephen Westlake

PCSO

07584004111

Kyle Williams

PCSO

07966747466

Local Priority Issues

Priority	Action Taken
Retail Crime & Shoplifting Issued 27 August 2026	Action taken is updated every three months. Actioned 27 August 2026
Vehicle crime Issued 27 August 2026	Action taken is updated every three months. Actioned 27 August 2026
Off-road motorbikes & illegal vehicle use. Bikes/scooters being driven dangerously, noise nuisance, Surrons Issued 27 August 2026	Action taken is updated every three months. Actioned 27 August 2026
Vehicle crime Issued 16 June 2026	We have carried out high-visibility patrols in identified areas. Actioned 27 August 2026
Shoplifting & Retail crime Issued 16 June 2026	Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas. Actioned 27 August 2026
Off Road Bikes – Ebikes Issued 16 June 2026	Fairwater NPT executed a warrant in the Gabalfa area, this was based on intelligence received from the community, along with significant intelligence gathered by the policing team for the area. Two Sur-ron bikes were seized from the address, along with three spare batteries for these bikes. These vehicles have been responsible for high levels of ASB and Crime within the location and led to community concerns about drug supply and exploitation. This result has now removed high powered and dangerous vehicles from the streets and disrupted the criminals that utilise them. Actioned 27 August 2026
Off Road Bikes – Ebikes Issued 11 March 2026	Tackling off road bikes still our top priority. On 6th June 2026, another successful operation as part of Op APEX with Neighbourhood Officers deployed alongside Officers from RPU and partner agencies took place. – 6 illegal Ebikes were seized from Llandaff North / Gabalfa, one top speed of 80.2 mph / male stopped bike seized and drugs seized. In total 39 MPVs were seized, taking the total seized since August 2025 to over 700. On 2nd June 2026 Male arrested for PWITS CLASS B, Possession of bladed article. We are continuing our partnership work with other agencies including Cardiff Council in relation to environmental factors and shortfalls which may assist us and help keep parks and green spaces safe. We still encourage community to report so we can continue to build intelligence around the bikes and riders. Actioned 16 June 2026
Vehicle crime Issued 11 March 2026	We have carried out high-visibility patrols in identified areas. Actioned 16 June 2026
Retail crime and shoplifting Issued 11 March 2026	Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas Actioned 16 June 2026
Off Road Bikes Issued 04 December 2025	Officers have seized a further 55 illegal e-bikes and scooters during a recent deployment in Cardiff. On Sunday 25 and Friday 30 January, officers in Cardiff were deployed across the city centre, Ely, Fairwater, Cathays and Roath as part of a local initiative targeting illegal and dangerously ridden e-bikes and off-road vehicles in our towns. Rolling out after a briefing at Cardiff Central, the local Neighbourhood Policing Team was supported by colleagues from Cardiff Council and Home Immigration Enforcement to patrol across different areas of the city to check the vehicles, educate drivers and if needed, seize the vehicle. A total of 55 e-bikes and e-scooters were seized during the deployment. Some of which were tested and shown to reach speeds in excess of 80mph. This operation goes beyond simply riding these vehicles illegally. Officers also made three arrests for Possession with Intent to Supply Class B (Cannabis) and Home Office Immigration Enforcement had a successful deployment with 3 arrests, all bailed and reported for breach of bail and working illegally in the UK. Inspector Tim Ursell said: “These are great results that will undoubtedly have a positive impact on the members of local communities whose lives are continually disrupted by the dangerous and anti-social riding of off-road and illegal road vehicles. “Combating anti-social behaviour is a key pillar of the Neighbourhood Policing Guarantee with this op showing our continued commitment in Cardiff to tackling this issue.” Actioned 11 March 2026
Parking Concerns Issued 04 December 2025	We have carried out high-visibility patrols in identified areas. Actioned 11 March 2026
Retail Crime & Shoplifting Issued 04 December 2025	Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas. Actioned 11 March 2026
Vehicle crime Issued 04 December 2025	We have carried out high-visibility patrols in identified areas. We have conducted plain-clothes operations to target offenders. Actioned 11 March 2026
Off Road Bikes Issued 08 September 2025	We have carried out high-visibility patrols in identified areas. Actioned 08 September 2025
Parking Concerns Issued 08 September 2025	We have carried out high-visibility patrols in identified areas. Actioned 04 December 2025
Off Road Bikes Issued 08 September 2025	More than 60 illegal e-bikes and e-scooters have been seized in one day across #Cardiff and #Barry making the streets safer. Among them was a modified mountain bike capable of reaching 90 miles per hour – the fastest ever that has been seized in a joint operation between South Wales Police and Cardiff Council This bike was one of 11 seized in #Ely and #Fairwater In total 62 illegal mechanically propelled vehicles (MPVs) also known as illegal e-bikes and scooters were seized. They will now be crushed and recycled. Inspector Tim Ursell Neighbourhood Manager for Fairwater/Canton & Ely said: “Unlawful use of e-bikes and e-scooters is not only illegal but also puts pedestrians and road users at serious risk. “The impact of anti-social e-bike riders on the communities is regularly raised as a concern. “Generally, the people we stop are oblivious to the law. They are typically delivery drivers, commuters looking for cheap travel or young people who see it as a trend. “We urge the public to please understand the law and make safe, legal choices. This operation follows a successful summer operation which resulted in 135 MPVs being seized. Actioned 04 December 2025
Retail crime and shoplifting Issued 01 September 2025	Officers have worked closely with shops in the area and will continue to do so. NPT are conducting regular patrols on Merthyr Road and surrounding areas. Two shoplifters have been caught in the act over the recent months and a number of others have been identified through CCTV and put them before the Courts. One prolific shoplifter has been issued a Community Protection Warning notice and can no longer attend Merthyr Road, Tesco Extra Park Road or enter any CO OP`s across Cardiff due to persistently targeting these shops and causing staff distress. We are in the process of working with shops to introduce STORENET radio systems which will allow the shops and NPT to be in regular contact. We hopeful these will be introduced before the Christmas period Actioned 04 December 2025
Vehicle crime Issued 01 September 2025	We have carried out high-visibility patrols in identified areas. Actioned 04 December 2025
Parking Concerns Issued 17 June 2025	We have carried out high-visibility patrols in identified areas. Actioned 01 September 2025
Retail crime & shoplifting Issued 17 June 2025	We have carried out high-visibility patrols in identified areas. Actioned 01 September 2025
Vehicle Crime Issued 17 June 2025	We have carried out high-visibility patrols in identified areas. Actioned 01 September 2025

Priority

Action Taken

Retail Crime & Shoplifting

Issued 27 August 2026

Action taken is updated every three months.

Actioned 27 August 2026

Vehicle crime

Issued 27 August 2026

Action taken is updated every three months.

Actioned 27 August 2026

Off-road motorbikes & illegal vehicle use. Bikes/scooters being driven dangerously, noise nuisance, Surrons

Issued 27 August 2026

Action taken is updated every three months.

Actioned 27 August 2026

Vehicle crime

Issued 16 June 2026

We have carried out high-visibility patrols in identified areas.

Actioned 27 August 2026

Shoplifting & Retail crime

Issued 16 June 2026

Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas.

Actioned 27 August 2026

Off Road Bikes – Ebikes

Issued 16 June 2026

Fairwater NPT executed a warrant in the Gabalfa area, this was based on intelligence received from the community, along with significant intelligence gathered by the policing team for the area.
Two Sur-ron bikes were seized from the address, along with three spare batteries for these bikes.
These vehicles have been responsible for high levels of ASB and Crime within the location and led to community concerns about drug supply and exploitation.
This result has now removed high powered and dangerous vehicles from the streets and disrupted the criminals that utilise them.

Actioned 27 August 2026

Off Road Bikes – Ebikes

Issued 11 March 2026

Tackling off road bikes still our top priority. On 6th June 2026, another successful operation as part of Op APEX with Neighbourhood Officers deployed alongside Officers from RPU and partner agencies took place. – 6 illegal Ebikes were seized from Llandaff North / Gabalfa, one top speed of 80.2 mph / male stopped bike seized and drugs seized.
In total 39 MPVs were seized, taking the total seized since August 2025 to over 700.

On 2nd June 2026 Male arrested for PWITS CLASS B, Possession of bladed article.
We are continuing our partnership work with other agencies including Cardiff Council in relation to environmental factors and shortfalls which may assist us and help keep parks and green spaces safe.

We still encourage community to report so we can continue to build intelligence around the bikes and riders.

Actioned 16 June 2026

Vehicle crime

Issued 11 March 2026

We have carried out high-visibility patrols in identified areas.

Actioned 16 June 2026

Retail crime and shoplifting

Issued 11 March 2026

Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas

Actioned 16 June 2026

Off Road Bikes

Issued 04 December 2025

Officers have seized a further 55 illegal e-bikes and scooters during a recent deployment in Cardiff.
On Sunday 25 and Friday 30 January, officers in Cardiff were deployed across the city centre, Ely, Fairwater, Cathays and Roath as part of a local initiative targeting illegal and dangerously ridden e-bikes and off-road vehicles in our towns.
Rolling out after a briefing at Cardiff Central, the local Neighbourhood Policing Team was supported by colleagues from Cardiff Council and Home Immigration Enforcement to patrol across different areas of the city to check the vehicles, educate drivers and if needed, seize the vehicle.
A total of 55 e-bikes and e-scooters were seized during the deployment. Some of which were tested and shown to reach speeds in excess of 80mph.
This operation goes beyond simply riding these vehicles illegally. Officers also made three arrests for Possession with Intent to Supply Class B (Cannabis) and Home Office Immigration Enforcement had a successful deployment with 3 arrests, all bailed and reported for breach of bail and working illegally in the UK.
Inspector Tim Ursell said:
“These are great results that will undoubtedly have a positive impact on the members of local communities whose lives are continually disrupted by the dangerous and anti-social riding of off-road and illegal road vehicles.
“Combating anti-social behaviour is a key pillar of the Neighbourhood Policing Guarantee with this op showing our continued commitment in Cardiff to tackling this issue.”

Actioned 11 March 2026

Parking Concerns

Issued 04 December 2025

We have carried out high-visibility patrols in identified areas.

Actioned 11 March 2026

Retail Crime & Shoplifting

Issued 04 December 2025

Officers have worked closely with shops in the area and will continue to do so. The Community Policing team carries out regular patrols on Merthyr Road and the surrounding areas.

Actioned 11 March 2026

Vehicle crime

Issued 04 December 2025

We have carried out high-visibility patrols in identified areas.
We have conducted plain-clothes operations to target offenders.

Actioned 11 March 2026

Off Road Bikes

Issued 08 September 2025

We have carried out high-visibility patrols in identified areas.

Actioned 08 September 2025

Parking Concerns

Issued 08 September 2025

We have carried out high-visibility patrols in identified areas.

Actioned 04 December 2025

Off Road Bikes

Issued 08 September 2025

More than 60 illegal e-bikes and e-scooters have been seized in one day across #Cardiff and #Barry making the streets safer.
Among them was a modified mountain bike capable of reaching 90 miles per hour – the fastest ever that has been seized in a joint operation between South Wales Police and Cardiff Council
This bike was one of 11 seized in #Ely and #Fairwater

In total 62 illegal mechanically propelled vehicles (MPVs) also known as illegal e-bikes and scooters were seized.
They will now be crushed and recycled.

Inspector Tim Ursell Neighbourhood Manager for Fairwater/Canton & Ely said: “Unlawful use of e-bikes and e-scooters is not only illegal but also puts pedestrians and road users at serious risk.
“The impact of anti-social e-bike riders on the communities is regularly raised as a concern.
“Generally, the people we stop are oblivious to the law. They are typically delivery drivers, commuters looking for cheap travel or young people who see it as a trend.
“We urge the public to please understand the law and make safe, legal choices.

This operation follows a successful summer operation which resulted in 135 MPVs being seized.

Actioned 04 December 2025

Retail crime and shoplifting

Issued 01 September 2025

Officers have worked closely with shops in the area and will continue to do so.
NPT are conducting regular patrols on Merthyr Road and surrounding areas. Two shoplifters have been caught in the act over the recent months and a number of others have been identified through CCTV and put them before the Courts.

One prolific shoplifter has been issued a Community Protection Warning notice and can no longer attend Merthyr Road, Tesco Extra Park Road or enter any CO OP`s across Cardiff due to persistently targeting these shops and causing staff distress.

We are in the process of working with shops to introduce STORENET radio systems which will allow the shops and NPT to be in regular contact. We hopeful these will be introduced before the Christmas period

Actioned 04 December 2025

Vehicle crime

Issued 01 September 2025

We have carried out high-visibility patrols in identified areas.

Actioned 04 December 2025

Parking Concerns

Issued 17 June 2025

We have carried out high-visibility patrols in identified areas.

Actioned 01 September 2025

Retail crime & shoplifting

Issued 17 June 2025

We have carried out high-visibility patrols in identified areas.

Actioned 01 September 2025

Vehicle Crime

Issued 17 June 2025

We have carried out high-visibility patrols in identified areas.

Actioned 01 September 2025

Have your say

Latest South Wales Updates

Cuppa with a Copper at the Ainon Baptist Church, Tongwynlais : Wed 16 Sep 11:00

Dear Resident, Your local Neighbourhood Policing Team will be at Ainon Baptist Church on Wednesday 16th September between 11:00 and 12:00 hours. Come along and meet us. We can discuss any local issues, provide information on crime prevention, ...

South Wales Police

02/09/2026 12:46

View Update

Whitchurch & Tongwynlais PACT meeting at Whitchurch Hub : Wed 16 Sep 19:00

Dear Resident, We are encouraging the public to have their say, at an event at Whitchurch Hub on Wednesday 16th September at 19:00 hours. This meeting gives you the opportunity to raise any concerns and to find out what we are doing to tackle t...

South Wales Police

01/09/2026 19:46

View Update

PCSO Drop-in Session at Whitchurch Hub : Thu 03 Sep 11:00

Dear Resident, Your local Neighbourhood Policing Team will be at Whitchurch Hub on Thursday 3rd September between 11:00 & 12:00 hours. Come along and meet us. We can discuss any local issues, provide information on crime prevention, tell y...

South Wales Police

27/08/2026 19:01

View Update

Cuppa with a Copper at the Ararat Baptist Church : Wed 26 Aug 11:00

Dear Resident, We are encouraging the public to have their say, at an event at Ararat Baptist Church on Wednesday 26th August between 11:00 & 12:00 hours. This meeting gives you the opportunity to raise any concerns and to find out what we ...

South Wales Police

24/08/2026 10:48

View Update

Community Scrutiny Panel : Thu 27 Aug 18:30

Dear Resident, Scrutiny Panel members needed Date: Address: Time: What is a Scrutiny Panel? Scrutiny Panels provide an opportunity for members of the public to observe, review and challenge real policing activity in a safe and structured...

South Wales Police

24/08/2026 06:58

View Update

We're recruiting!

Do you care about making a difference in the job you do? Then becoming a Police Community Support Officer (PCSO) could be for you. PCSOs are all about providing that vital link between the community and the police service to help make sure everyone...

South Wales Police

17/08/2026 16:16

View Update

Cuppa with a Copper at Ainon Baptist Church : Wed 19 Aug 11:00

Dear Resident, Your local Neighbourhood Policing Team will be at Ainon Baptist Church, Tongwynlais on Wednesday 19th August between 11:00 & 12:00 hours. Come along and meet us. We can discuss any local issues, provide information on crime ...

South Wales Police

12/08/2026 15:46

View Update

Cuppa with a Copper at the Ararat Baptist Church : Wed 12 Aug 11:00

Dear Resident, Your local Neighbourhood Policing Team will be at Ararat Baptist Church on Wednesday 12th August between 11:00 and 12:00 hrs. Come along and meet us. We can discuss any local issues, provide information on crime prevention, tell...

South Wales Police

07/08/2026 09:55

View Update

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