Join Us as a Station Enquiry Officer

Positive Action

BILINGUAL MESSAGE / NEGES DWYIEITHOG

Hello Resident

Would you like a career like no other? If so… Join Us

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Station Enquiry Officer.  Could you be who we are looking for?

About the team/Department you will be joining:

The Station Enquiry Officers will offer you the exciting opportunity to work with our dynamic front desk teams, delivering a vital interface between our communities and South Wales Police.

 About the role and your key responsibilities:

The primary function is to serve members of our communities, providing a resolution at first point of contact, at the front desk, either in person or via the telephone. The role is based on the delivery of a high-quality service. Founded on professional training, equipping the post holder to meet the needs and expectations of our communities.

What skills and experience do we need you to bring to the role:

This is a challenging job where we require unique, resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing situations. Individuals need to understand the importance to provide a good quality and prompt service to customers.  In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales

There are both part- and full-time roles available, please see the job advert for more information on hours and locations. 

If you wish to apply for the Station Enquiry Officer role, please click the following link: Station Enquiry Officer - Police Jobs Wales

South Wales Police recognise the importance and significance of having a diverse workforce to help enhance the capability and capacity of delivering a high-quality performance for our diverse communities.  To meet the Force’s ambition to be the to be the best at understanding and responding to our communities’ needs, our Positive Action Team is available to answer any queries and provide support to candidates from minority ethnic communities.

For further information on the role, or if you wish to discuss Positive Action, please email PositiveAction@south-wales.police.uk . The team can offer 1-21 support, interview support, upskill sessions and support with the application form.