Hi

If you or someone you know is interested in joining our Public Service Centre, where our operators deal with emergency and non-emergency calls from the public, and dispatch these calls to our police officers, we will be opening the application process from 8th April 2025, and the advert will remain open until 29th April 2025.

The responsibilities of the role are: 

This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to understand the importance to provide a good quality and prompt service to customers.  In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales. 

Please visit https://www.south-wales.police.uk/police-forces/south-wales-police/areas/careers/careers/ for an insight into the work carried out by the Public Service Centre and the recruitment process.

You will be required to work 24/7 shifts. You will be required to work a shift pattern, which consists of working a combination of eight, nine- and ten-hour shifts over a 24/7 period for six days which will include morning, afternoon and night shifts, followed by four rest days.

Please follow the link below to our website to apply:

Police 999/101 Call Handler - Incident Risk and Resolution Officer April 2025 - Police Jobs Wales

If you have any questions, please do not hesitate to contact us on PositiveAction@south-wales.police.uk 

Shwmae,

Os oes gennych chi neu rywun rydych chi'n ei adnabod ddiddordeb mewn ymuno â'n Canolfan Gwasanaethau Cyhoeddus, lle mae ein gweithredwyr yn delio â galwadau brys a galwadau nad ydynt yn argyfwng gan y cyhoedd, ac yn anfon y galwadau hyn at ein swyddogion heddlu, byddwn yn agor y broses ymgeisio o 8 Ebrill 2025, a bydd yr hysbyseb yn aros ar agor tan 29 Ebrill 2025.

Cyfrifoldebau'r rôl yw: 

Ymdrin â'r holl alwadau ffôn brys a di-argyfwng gan y cyhoedd, felly mae'r gwaith yn werth chweil ac yn hanfodol i ddiogelu cymunedau De Cymru. 

Adeiladu ar eich sgiliau a'ch galluoedd a'ch dysgu i ymateb i alwadau brys a galwadau nad ydynt yn argyfwng yn y ffordd orau bosibl a darparu gwasanaeth o safon i gymunedau De Cymru. 

Mae hon yn swydd heriol lle mae angen unigolion gwydn unigryw sy'n gallu gweithio o dan bwysau, blaenoriaethu llwythi gwaith a defnyddio eu menter, tra'n rheoli galwadau sensitif ac weithiau trallodus. Mae angen i unigolion ddeall pwysigrwydd darparu gwasanaeth prydlon o ansawdd da i gwsmeriaid.  Yn gyfnewid, byddwch yn cael swydd hynod foddhaol lle rydych chi'n gwneud cyfraniad sylweddol at ddiogelu cymunedau De Cymru.

Please visit https://www.south-wales.police.uk/police-forces/south-wales-police/areas/careers/careers/ for an insight into the work carried out by the Public Service Centre and the recruitment process.

Bydd gofyn i chi weithio shifftiau 24/7. Bydd gofyn i chi weithio patrwm shifft, sy'n cynnwys gweithio cyfuniad o shifftiau wyth, naw a deg awr dros gyfnod o 24/7 am chwe diwrnod a fydd yn cynnwys shifftiau bore, prynhawn a nos, ac yna pedwar diwrnod gorffwys.

Dilynwch y ddolen isod i'n gwefan i wneud cais:

Police 999/101 Call Handler - Incident Risk and Resolution Officer April 2025 - Police Jobs Wales

Os oes gennych unrhyw gwestiynau, mae croeso i chi gysylltu â ni ar PositiveAction@south-wales.police.uk